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Rules
1. Upon completing the purchase
a. you will receive your designated number of flights to book and fly on flights within your selected Travel Zone during the Travel Period included with your purchase;
b. you may book flights within the parameters such as Travel Zone, Number of Flights, Travel Period, Cabin, Advance Booking, Passengers or any other parameter defined;
c. you will receive all standard services and amenities associated with your selected cabin in your designated flight which may be subject to change as per normal Vistara operating procedures;
d. you agree that your purchase is non-cancellable and non-refundable; and
e. any unused flights will expire after your Travel Period ends and you will not receive any refund for such unused flights, unless you extend your Travel Period before it ends by paying the applicable fees and charges
2. Flight Pass includes the Ticket Fare and all Taxes and Fees for all the eligible flights included in your Travel Zone. When you make a flight booking, you will not need to pay for the Ticket Fare or Taxes and Fees. However, in the event, the government and third party taxes and fees change from the time of 'Flight Pass' purchase and flight booking, there may be additional taxes to be paid at the airport subject to airport taxes and operating procedures.
3. If you wish to add any special service requests (meals, baggage, wheel chair or any other request), you will need to contact Vistara directly via their website or over the phone at the contact centre. Please note Vistara may levy an additional charge for these additional service requests.
4. Cancel booking - As per Cancellation Policies mentioned in your Flight Pass.
5. Change 'Flight Pass' - Changes to one or more parameters may be possible online under Manage My Pass section. Each set of 'Flight Pass' has its own conditions attached which may include it being restricted for some changes.
6. Booking Limit Per Flight - For every pass purchased, You can book up to a maximum of 6 passengers per flight using Flight Pass. If you wish to book more than 6 passengers on a single flight, it would be subject to the discretion of the airline, however it is not guaranteed. You need to contact Optiontown for such a request and we would try to accommodate but it is not guaranteed. You unconditionally agree that if you are not able to book more than 6 passengers on a given flight, you cannot dispute the transaction because of this reason. You agree and unconditionally accept the same.
7. The Flight Pass is valid to book only those flights which are available for sale in Air Vistara website. Flights may be booked up to 1 year in advance of the departure date, subject to flight schedule being released and available for sale on Air Vistara website. For exact flights, you will need to check the Air Vistara website. So, if you are unable to book any flight due to non-availability for sale in Air Vistara website, then, you cannot hold Air Vistara or Optiontown responsible for this and cannot ask for refund or cancellation of your purchased pass. You agree and unconditionally accept the same.
8. Flight Pass Booking conditions
Booking Class Availability - You can book flights subject the to the seat available in the permitted booking class in your desired flight.
"Last Seat Available - All Booking Classes" - For customers who have purchased this option, You can book a flight subject to seats available in R Booking Class for Premium Economy and J Booking Class for Business. This feature is only available for Premium Economy and Business on selected routes and is not available for Economy class. This information will be shown in the Flight Pass at the time of pass purchase.
"Limited Availability - Booking Class" - For customers who have purchased this option, You can book a flight subject to seats available in T Booking Class for Premium Economy and in D Booking Class for Business and in K Booking Class for Economy.
a. Flight Change / Flight Cancel / No Show
*FREE allowance for Flight change/ Cancel / No Show - You are allowed to change/cancel/No Show a certain number of your flight at no cost subject to number of free flight change/cancel/No Shows allowed as per the Fare Type of the purchased flight pass. Number of FREE allowances are calculated as per the percentage value mentioned above multiplied by the total number of flights in the purchased Flight Pass (and rounded down to the lower integer).
Fees for Flight Change/Cancel/No Show after free allowance - After the free allowance, the costs change/cancel/No Show for additional flights based on selected cabin are charged as mentioned below.
A. Economy

Flight Change Standard Flex
FREE Change Not Applicable FREE*, up to 72 hours
before flight departure.
Change Fee after free allowance
(per passenger per flight*)
INR 2500*, up to 2 hour
before flight departure.
INR 2500*, within 72 hour
before flight departure.


Flight Cancellation Standard Flex
FREE Cancel allowance Not Applicable FREE*, up to 72 hours
before flight departure.
Cancel Fee after free allowance
(per passenger per flight*)
INR 3000*, up to 2 hour
before flight departure.
INR 3000*, Between 72 and
2 hours before flight departure.


No Show Standard Flexi
FREE No Show Allowance Not Applicable FREE*, up to 24 hours
after flight departure.
Credit Reinstate Fee after
free allowance

(per passenger per flight*)
INR 5000* INR 4000*
B. Premium Economy

Flight Change Value Standard Flexi
FREE Change allowance Not Applicable Not Applicable FREE*, up to 48 hours
after flight departure.
Change Fee after free allowance
(per passenger per flight*)
INR 3000*, up to 2 hour
before flight departure.
INR 2500*, up to 2 hour
before flight departure.
INR 2500*, within 48 hours
of departure.


Flight Cancellation Value Standard Flexi
FREE Cancel allowance Not Applicable Not Applicable FREE*, up to 48 hours
after flight departure.
Cancel Fee after free allowance
(per passenger per flight*)
INR 3500*, up to 2 hour
before flight departure.
INR 3000*, up to 2 hour
before flight departure.
INR 3000*, Between 48 and
2 hours before flight departure.


No Show Value Standard Flexi
FREE No Show Allowance Not Applicable Not Applicable FREE*, up to 24 hours
after flight departure.
No Show Fee after
free allowance

(per passenger per flight*)
Not Applicable INR 5500* INR 4500*
C. Business

Flight Change Value Standard Flexi
FREE Change allowance Not Applicable Not Applicable FREE*, up to 24 hours
after flight departure.
Change Fee after free allowance
(per passenger per flight*)
INR 3000*, up to 2 hour
before flight departure.
INR 2500*, up to 2 hour
before flight departure.
INR 2500*, within 24 hours
of departure.


Flight Cancellation Value Standard Flexi
FREE Cancel allowance Not Applicable Not Applicable FREE*, up to 24 hours
after flight departure.
Cancel Fee after free allowance
(per passenger per flight*)
INR 3500*, up to 4 hour
before flight departure.
INR 3000*, up to 4 hour
before flight departure.
INR 3000*, Between 24 and
4 hours before flight departure.


No Show Value Standard Flexi
FREE No Show Allowance Not Applicable Not Applicable FREE*, up to 24 hours
after flight departure.
No Show Fee after
free allowance

(per passenger per flight*)
Not Applicable INR 6000* INR 5000*
*Fare Difference for Flight Change - In the event, if the new flight is outside the Flight Pass parameters an additional fare difference, in addition to the change fee, will be calculated and charged. Route changes within the selected Travel Zone and date/time change are permitted.
Passenger Name Change - Passenger name change on a booked flight is not allowed.
Flight cancellation is only permitted at least 2 hours before flight departure
No Show credit reinstatement is permitted no later than 7 days after the flight departure and subject to payment of fees defined above.
The Flight Changes can be done online by logging to your Flight pass online. Contact Optiontown at customercare@optiontown.com to cancel your flight or to reinstate your No Show credit.
b. Frequent Flyer - You will receive 100% of the total frequent flyer program miles for your flight.
c. Business Lounge - Business lounge is included for business class Flight Pass only.
d. Meals and Beverages -

Economy Premium Economy Business
Meals Complimentary hot meal Enhanced complimentary hot meal Complimentary hot gourmet meal
Beverages Complimentary tea or coffee Complimentary hot or
cold beverage including
Starbucks Coffee
Complimentary hot or
cold beverage including refreshing
mocktails and Starbucks Coffee
e. Baggage Allowance: -

Fare Type Economy Standard Economy Flex Premium Economy Value Premium Economy Standard Premium Economy Flexi Business Value Business Standard Business Flexi
Checked-in Baggage Allowance 15 kg 20 kg 20 kg 25 kg 30 kg 30 kg 35 kg* 40 kg*
Carry-on Baggage Allowance 7kg + additional smaller item that can fit under seat 7kg + additional smaller item that can fit under seat 10kg + additional smaller item that can fit under seat 10kg + additional smaller item that can fit under seat 10kg + additional smaller item that can fit under seat 12kg + additional smaller item that can fit under seat 12kg + additional smaller item that can fit under seat 12kg + additional smaller item that can fit under seat

*Total weight of one piece should not exceed 32 kg.
9. Key parameters
a. Travel Zone - Travel Zone defines the set of all routes and destinations that you can fly to/from (both sides). The travel is valid only on flights to these included routes and destinations operated by Vistara.
b. Number of Flights - Total Number of Flights included. One Flight Credit is needed for one passenger to take a single flight within the specified Travel Zone.
c. Cabin - The selected cabin (e.g. Premium Economy or Business) in which flights can be booked.
d. Travel Period - The travel is valid only on flights departing within the Travel Period.
e. Advance Booking - Advance Booking (in Days or hours) required before the travel date and time. You will need to book your flights on or before the Advance Booking limit.
f. Passengers - Passengers include the eligible set of travelers who can book and fly.